Frequently Asked Questions
Everything you need to know about buying passes, signing in, and getting into events.
I signed up but can't find my confirmation email. Where was it sent?▾
Please check your junk or spam folder. Confirmation emails are sent from noreply@mintry.io. Adding this address to your contacts can help future emails land in your inbox.
I bought passes with my wallet but my email account doesn't show them. How do I fix it?▾
If you created a new account with your email after buying passes with a crypto wallet, the passes live under the wallet identity. Go to My Profile → Account → Merge an Existing Wallet, connect the wallet you originally purchased with, and sign the prompt — your passes will move to this account. You can also simply sign in with that wallet to see them.
Why can't I access a token-gated ticket?▾
Token-gated tickets require the qualifying token to be linked to the wallet you connect. Make sure that either the wallet you connected holds the required token, or your token-holding wallet has been delegated to the hot wallet you're connecting. For added security, we recommend using delegate.xyz to delegate your token-holding wallet to a separate hot wallet.
My ticket is in “My Passes.” How do I scan in at the event?▾
Open your pass and tap “Flip” to turn the event artwork into a scannable QR code, or select “Show Ticket.” Present the QR code at entry to be scanned.
What forms of payment does Mintry accept?▾
We accept all major credit and debit cards through Stripe, as well as multiple token options on Ethereum, BNB Smart Chain, Polygon, and ZEUS.
What if I have other questions?▾
Reach out to us at support@mintry.io and we'll get back to you as soon as possible.
Still need help? Send us a message or email support@mintry.io.