Contact Us

Before you write, these cover most questions:

• ▸Confirmation email missing? Check spam for noreply@mintry.io — full answer on the FAQ page.
• ▸Passes bought on a wallet not showing? Merge accounts via My Profile → Account → Merge an Existing Wallet.
• ▸Refunds and door policy? Event-organizer policy governs — see the Terms of Service.
• ▸New to Mintry? The How it works page walks through checkout to the door.

When you write: include your account email or wallet address, the event name, and your order number if you have one — it helps us answer in one reply instead of three.

Running an event on Mintry? Select "Creator Account" as your topic and tell us where you are in the process — creating your first event, adding tiers, or staffing door scanners — and we will point you at the right next step.